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Villa Sorrento by SMS Hospitality

Villa Sorrento by SMS Hospitality

Hotel Policies

Terms & Conditions

RESORT POLICIES & RESTRICTIONS

  • Check-In/Out: Check-in at 2:00 PM; Check-out at 12:00 NN. Early check-in is subject to room availability and late check-out may be accommodated subject to room availability and will incur additional charges depending on the room category.
  • Incidental Deposit: Php 2,000.00 refundable upon check-out.
  • Occupancy: Only registered guests are allowed to stay in the room. Visitors are allowed until 7:00 PM only. Children 10 years old and below are free of charge. Guests 11 years old and above are considered adults and will be charged an extra-person fee.
  • Cooking: Strictly no cooking inside rooms. Bringing cookware (grillers, induction cookers, butane, pots, etc.) is not allowed.
  • Smoking/Vaping: Not allowed inside rooms. Php 10,000 fine applies. A designated smoking area is provided.
  • Quiet Hours: 10:00 PM – 7:00 AM. No loud music, karaoke, or parties inside rooms.
  • Alcohol/Parties: Alcohol consumption and parties are regulated.
  • Outside Food: Cooking and bringing in cooked meals or prepared food are strictly prohibited. Only light snacks and beverages, such as water, juice, and soft drinks, are allowed inside the premises.
  • Housekeeping: Excessive dirt, stains, or foul odor may incur a minimum Php 10,000 cleaning fee.
  • Security: Please lock all doors and windows when leaving your room. The resort is not liable for any loss or theft of personal belongings.
  • Parking: Parking is on a first-come, first-served basis. Please lock your vehicle and do not leave valuables inside. The resort is not liable for any loss, theft, or damage to vehicles or their contents.
  • Appliances: High-wattage appliances not approved by the resort are prohibited.
  • Beach Access: Swimming allowed from 6:00 AM – 6:00 PM per provincial ordinance.

PET POLICY - Villa Sorrento is a Pet-Friendly resort!!!

  • We welcome small lap dogs (up to 8 kg) and certified service dogs. Designated pet-friendly rooms are available.
  • Maximum 1 dog per room (small dogs only)
  • Owners are responsible for any damage or extra cleaning
  • The resort may refuse pets that are sick, aggressive, or disruptive
  • Pet fee: Php 800 per night (small dogs)
  • A refundable pet security deposit may apply

Requirements:

  • Updated vaccination record (rabies required)
  • Dogs must be clean, groomed, and flea-free
  • Service dogs must present valid ID/documentation

During Your Stay:

  • Keep pets leashed in all public areas
  • No excessive barking or disturbances
  • Do not leave pets unattended.
  • Clean up after your pet
  • Pets are not allowed on beds or sofas — please bring their bed/carrier

Pet-Restricted Areas

  • ❌ Swimming pool area
  • ❌ Housekeeping & maintenance zones

Reserve Your Stay

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